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RANDALL PRODUCT SUPPORT
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Find warranty coverage, prepare for repair or service, and register your Randall product for future reference.
WARRANTY AT A GLANCE
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Randall products purchased new from an Authorized Randall Dealer are protected against defects in materials and workmanship, subject to the terms below.
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Seven
YEARS
General Product Warranty
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One
YEAR
Speakers
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Ninety
DAYS
Tubes & footswitches
THE DETAILS
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Explore the warranty terms below to understand what qualifies for coverage and what falls outside the Randall limited warranty.
WHAT IS COVERED
Parts and labor required to correct defects in materials or workmanship during the applicable warranty period.
Warranty service requires proof of purchase and applies to qualifying products purchased by the original purchaser from an Authorized Randall Dealer.
WHAT IS NOT COVERED
The limited warranty does not cover shipping damage, unauthorized modifications or repairs, altered or removed serial numbers, normal wear and tear, misuse, neglect, accidents or operation outside specified ratings.
Warranty claims from anyone other than the original purchaser are also excluded.
SHIPPING & SERVICE COSTS
Transportation to and from the Randall factory or Authorized Service Center is the customer's responsibility.
Rush service, priority shipping and certain technician travel or processing charges are not covered.
INTERNATIONAL WARRANTY
Randall officially warranties products sold within the continental United States. Products purchased outside the continental U.S. should be serviced through the distributor for the country or region where the product was purchased.
FIELD SERVICE TERMS
Warranty service must be performed by an Authorized Warranty Service Center. Proof of purchase must be provided when requesting service.
Unauthorized repairs and charges incurred when no qualifying warranty issue is found remain the customer's responsibility.
REPAIR & SERVICE
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Before requesting repair or service, gather the information below so our team can help direct you to the right solution.
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PROOF OF PURCHASE
Keep your original sales receipt. Proof of purchase is required for warranty service.
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PRODUCT DETAILS
Have your model, serial number, purchase date and dealer information available.
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CONTACT SUPPORT
Reach out to Randall so our team can guide you toward the appropriate repair or service solution.
PRODUCT REGISTRATION
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Ready to register your Randall? Complete the form on our Contact Us page with your product and purchase details.
BEFORE YOU START
- Model & serial number
- Purchase date
- Dealer & receipt details
Find Your Randall